Privacy Policy
TMG Group Limited T/A Safechoice Home Improvements. We are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains what information we collect, how we use it, when we may share it, and how we keep it secure. By using our website, you agree to the terms outlined in this Policy.
If you have any questions, please contact us at: Email: [email protected] Phone: 01257 818064 Address: Office 7, Block B1, Business & Technology Centre, 8 East Terrace, Euxton Lane, Euxton, Chorley PR7 6TE.
1. How We Collect Information
We collect information when you:
- Complete our contact form
- Register on our website
- Purchase a product
- Interact with forms or features on our site
“We obtain information about you when you use our website, for example, when you complete the contact form…”
2. What Information We Collect
We may collect:
- Name and address
- Email address
- IP address
- Browsing behaviour (pages visited, time accessed)
- Payment details (processed securely by third‑party providers — we do not store card information)
3. Cookies & Tracking Technologies
Our website uses cookies to improve your browsing experience and personalise content.
Main Cookies Used
- Google Analytics — anonymous visitor behaviour tracking
- Google Maps — location and traffic analysis
You can disable cookies in your browser settings, but some features may not function correctly.
4. How We Use Your Information
We may use your information to:
- Respond to enquiries
- Process orders or donations
- Fulfil contractual obligations
- Manage competition entries
- Request feedback
- Notify you of service updates
- Send marketing communications (only with your consent)
- Process job or grant applications
“We may use your information to contact you regarding queries raised in the contact form…”
We retain personal information only as long as necessary or as required by law.
5. Who Has Access to Your Information
We do not sell or rent your information.
We may share your data with trusted third‑party service providers who help us deliver services (e.g., payment processors, mailing services). These providers are contractually required to keep your data secure and cannot use it for their own marketing.
We may also disclose information if required by law or during business restructuring.
6. CCTV
Where applicable, CCTV may be used for safety and security purposes.
7. Your Marketing Choices
You can choose whether you receive marketing communications from us. We will only contact you via email, phone, or SMS if you have given explicit consent.
You can update your preferences at any time by emailing [email protected] or calling 01257 818064.
8. Accessing & Updating Your Information
You have the right to request a copy of the information we hold about you.
You can request this by:
- Emailing us
- Calling 01257 818064
- Writing to: TMG Group Limited, T/A Safechoice Home Improvements, Yarrow Mill, Yarrow Road, Chorley PR6 0LP
9. Your Legal Rights
You have the right to:
- Access your personal data
- Withdraw consent
- Request correction of inaccurate information
- Request erasure (in certain circumstances)
- Restrict processing
- Request data transfer
- Make a complaint to the ICO
“The right to ask that we erase your information in certain circumstances…”
10. Security Measures
We take data security seriously.
- Sensitive data (e.g., card details) is encrypted using 128‑bit SSL encryption
- Secure pages display a lock icon in your browser
- Non‑sensitive data is transmitted normally and may carry inherent risks
You are responsible for keeping your passwords confidential.
11. Profiling
We may analyse your data to tailor communications and reduce fraud or credit risk.
12. External Links
Our website may contain links to third‑party sites. We are not responsible for their privacy practices and recommend reviewing their policies.
13. Children Under 16
If you are aged 16 or under, please obtain parental permission before providing personal information.
14. International Data Transfers
Your data may be transferred outside the EU if required for service delivery. We take steps to ensure your information remains protected.
15. Company Information
TMG Group Ltd T/A Safechoice Home Improvements is a collaboration of companies providing high‑quality products and installations, all backed by comprehensive guarantees.
16. Policy Review
This Policy is reviewed regularly and was last updated in June 2026